Returns & Exchanges

At Sven & Son®, we stand behind the quality of our luxury sleep systems and offer a 30-day comfort guarantee to ensure you find the perfect rest. If you are not completely satisfied with your purchase, our dedicated support team is here to assist you with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.

• 2.
  Prepare for Pickup

  Ensure the mattress or adjustable base is in original condition and securely packaged; for large furniture items, we will coordinate a professional freight pickup at your convenience.

• 3.
  Quality Inspection

  Once your return arrives at our facility, our technicians will perform a thorough inspection to verify the item's condition and ensure it meets our return eligibility criteria.

• 4.
  Receive Your Refund

  After approval, your refund will be processed to your original payment method within 7-10 business days, minus any applicable restocking or shipping fees.